We are a platform which gives you access to a UK and European IBAN account, international investment options, and premium lifestyle support services to help you better manage your financial and lifestyle needs.

Your ExePay account is an electronic money account where you can receive, hold, or send money. It's different from a bank account because:

Your IBAN account is facilitated by our banking partners (see Terms & Conditions). Your money is safeguarded, as opposed to protected, under a Financial Services Compensation Scheme.

We offer e-money and payment products. The products and services are offered digitally via the ExePay website, and facilitated by our banking partners (see Terms & Conditions). We currently offer:

We serve customers who have or aspire to live an internationally-mobile lifestyle, so they can manage their wealth borderlessly and with greater ease. We believe in empowering you to manage your wealth internationally and grow your portfolio.

We allow onboarding onto the ExePay app from the following countries:

Please apply online via our website to create an account

During the account opening process, we will require you to take photos of the following via the ExePay app:

Please make sure that the whole document page can be seen in the photos, with your name, your residential address, the date of issue and the issuing authority information clearly shown.

To ensure the safety of your account, all devices running the ExePay app must support biometrics (e.g., 'Face ID' on Apple devices).

Your ExePay account can be topped up by bank transfer or via SWIFT and SEPA transfers.

You can make a transfer in EUR/USD/GBP via local bank transfer to accounts in their respective residencies.

We currently support transactions in USD, GBP and EUR, and will be adding more currencies onto the platform. Stay tuned for more currencies to be available later in the year.

You can contact us on any of the following channels. Note our customer service agents work 9am - 5pm UK time excluding bank holidays.

Communications received outside of our support hours will be responded to by email during the next business day.

Online Chat

Telephone UK +44 7441392227

Email: info@exepay.co.uk

Your money will always be segregated from ExePay finances. Your deposits are held and safeguarded by our banking partners (see Terms & Conditions) in accordance with FCA Safeguarding regulations

We use your ID information to verify your identity. This is to comply with a financial regulation commonly known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence' (CDD) which are necessary processes to verify your identity. verifying the identity of its clients. This is a common practice amongst financial institutions to protect both the businesses and their customers.

We do not use your personal information for any other purposes.

To reset your password, simply select "Forgot password" at the login screen and enter the associated email. Once you have received the verification email, follow the instructions to set a new password.

We are sorry to see you go! Is there anything that we can do to help? Please contact our customer support via info@exepay.co.uk and we will do everything we can to assist you.

See our Fees Tariff on our website.

We may adjust the prices and the range of products or services provided, but we will make sure to notify our customers prior to doing so.

You should maintain your balance with us for your subscription of our service.

We reserve the right to stop providing our services to you if you are not able to maintain the balance to pay the fee.

We are sorry you feel the need to raise a complaint. Please send us an email us at info@exepay.co.uk and we will get back to you.

If you don't wish to make a complaint, but have questions about our products or need help with your account, please feel free to raise the question and we will be happy to assist.